FAQ

FAQ is an accordion of questions and answers. It takes up to fifteen items, and each one can be set to open by default. With two or more items, an Expand all button above the list opens or closes every answer at once.

It can’t be placed in the header or footer groups.

Settings

Heading. Default: Frequently asked questions.
Subheading. Optional. A line under the heading.
Heading alignment. Left, Center (default) or Right.
Show heading. Default: on. Turn it off when the section sits under a heading of its own. The three settings above only appear while it is on.
Color scheme. Default: scheme-1.

Spacing

Top padding / Bottom padding. Range: 0 to 300 px in 5 px steps. Default: 80 px each.

Blocks

Up to fifteen FAQ item blocks.

Question. Default: Question.
Answer. Rich text. Shown to customers on the storefront, so replace the sample answer with your own.
Open by default. Whether this item starts expanded. Default: off.

Tips

Answer the questions support actually gets. Sizing, delivery times, returns and materials cover most of them. Questions nobody asks make the section longer without making it more useful.
Order by how often it’s asked, not by category. Shoppers read the first two or three and stop.
Open at most one item by default. It shows the accordion is interactive. Opening several defeats the point of having one.
On a product page, keep it product-specific. Store-wide policies belong on a dedicated page linked from the footer, not repeated under every product.

A note on rich results

Earlier versions of this section published FAQPage structured data for Google rich results. Google retired that feature in May 2026: the documentation was removed, and the Rich Results Test and Search Console no longer report it. The theme no longer emits the markup. The section is unchanged for shoppers; there is simply no longer a search feature for it to feed.