Contact page

The Contact page is a dedicated template for a contact form. It uses the page.contact.json template, an alternate page template that combines a form with brand contact details.

URL

Whichever page you create with the contact template assigned. The conventional URL is /pages/contact.

Sections included by default

Contact form — The contact form section with form fields and brand details.

Contact form section

Show subtitle — Toggle the small uppercase text above the heading.
Subtitle — Default: GET IN TOUCH.
Show description — Toggle the description paragraph.
Description — Default: We'd love to hear from you. Send us a message and we'll respond as soon as possible.

Contact details

A side panel with brand contact information.

Show email — Toggle.
Email address — Default: hello@yourstore.com.
Email label — Default: Email.
Show location — Toggle.
Location — Default: New York, NY.
Location label — Default: Location.
Phone number (display) — Clickable phone number shown in the info panel. Leave blank to hide.
Show response time — Toggle.
Response time — Default: Within 24 hours.
Response time label — Default: Response time.
Show trust message — Toggle.
Trust message — Shown below the contact details to build trust. Default: Every message is read and responded to personally — we value your time.

Form

Show phone field — Adds a phone field to the form. Toggle.
Phone field label — Default: Phone.
Subject options — One option per line. The form will show a Subject dropdown using these. Leave blank to hide the dropdown. Default:
```
General inquiry
Order support
Press and media
Wholesale
Careers
```
Privacy reassurance — Shown as small text below the submit button. Leave blank to hide. Default: We respect your privacy. Your information will not be shared.

Colors

Color scheme — Default: scheme-2.

How submissions work

The form posts to Shopify’s built-in contact endpoint. Submissions are sent as emails to the Sender email configured in Shopify admin > Settings > Notifications > Sender email.

If you want submissions to go to a different inbox, change the Customer email in your store settings, or install a third-party form app.

Setting up the contact page

In Shopify admin > Online Store > Pages, create a new page titled “Contact”.
Under Theme template, choose page.contact.
Save.
Open the theme editor and customize the contact form section’s settings.
Add a link to the contact page from your main menu and footer menu.

Sections that can be added

In addition to Contact form, you can add any of these sections:

Tips

Update the placeholder details — hello@yourstore.com and New York, NY are placeholders; customers will not trust contact details that look like demo content.
Set realistic response times. A “Within 24 hours” promise that you don’t keep is worse than no promise.
Phone number — Only show if you actually answer it. A phone number that goes to voicemail erodes trust.
Subject options — Cap at 4–6 options. Long lists feel overwhelming.