Contact

Pave is supported directly by Corebia. Send us the details below and we’ll reply within 2 business days, as set out in the support policy. Most requests are answered the next working day, and anything that takes a storefront offline or blocks checkout is handled immediately.

What to include

A complete request gets a faster, better answer.

• Your store URL. In the form https://store-name.myshopify.com. If you use a custom domain, send both: we find your store by the myshopify.com one.
• The page it happens on. A direct link to the affected page on your storefront.
• What you expected, and what happened instead. A paragraph is plenty.
• The steps that lead to it. Click by click, so we can reproduce it here.
• A screenshot or a screen recording. The single most useful thing you can attach.
• Browser and device. “Chrome on macOS 15”, “Safari on iPhone 15”.
• Theme version. In Shopify admin > Online Store > Themes, click Pave. The current version is at the top of the changelog.

Before you write

Two things answer most questions faster than we can:

• The FAQ, for the questions we get most often.
• The documentation, where every setting in the theme is covered under Theme settings, Sections and Templates. If a setting isn’t doing what you expect, its page usually says why.

Need a customization?

Support covers the theme as it ships. For design changes, new features or integrations, hire a Shopify Partner, who can extend Pave to your requirements. Custom code explains where the line falls.

Related

• Support policy: what is and isn’t covered.
• FAQ: answers without opening a ticket.